We're here for you
Your feedback matters a lot to us. Use the channels below to reach our team, we respond as quickly as possible.
(85) 98737-4465
Quick support Monday to Friday, 9am to 6pm, and Saturday from 9am to 1pm.
contato@fille.com.br
For questions, suggestions, partnerships, and customer service. Response within 24 business hours.
Physical store
Want in-person service? See all of our addresses at Physical Stores.
Before getting in touch
Some common questions have quick answers in our Help Center. If you'd like, take a look first, your question may already be answered.
To speed up your support
- Have your order number ready (if it's about a purchase)
- Describe the subject in detail
- If it's about a defect, send photos of the product
- Provide your CPF or registered email so we can find your account
Types of support
Orders and deliveries
Order status, tracking, delivery timeline, shipping issues.
Exchanges and returns
Requests for exchange by size, style, defect, or withdrawal.
Products
Questions about sizes, fabrics, care, availability.
Partnerships
Press, influencers, wholesale, and resale.
Fille's commitment: we treat every customer as unique. Your message matters and will be answered with care and attention.